Shipping & Delivery

Q: How long will my order take to arrive?
A: Orders ship from Denmark within 1–2 business days. Delivery times: Denmark 1–2 days, EU 2–5 days, US/Canada/Asia/AU 4–7 days.

Q: Do you ship internationally?
A: Yes! We ship worldwide. Customs fees may apply for international orders.

Returns & Exchanges

Q: Can I return an item?
A: Yes, within 30 days of delivery if unused and in original packaging. Start your return via our Return Portal.

Q: Do you offer exchanges?
A: We don’t offer direct exchanges. Please return your item for a refund and place a new order.

Product & Sizing

Q: What’s the difference between Regular and Relaxed fit?
A: Regular fit is classic and straight; Relaxed fit offers extra room for a laid-back look. Size up for looser, size down for closer fit.

Q: How do i find the right size?
A: Sizing can be tricky since many pieces are designed with a regular fit Unisex sizing. check our detailed size charts which include chest, length, and shoulder measurements.

Consider going one size up if you want that authentic baggy and relaxed look, or stick to your normal size for a more fitted aesthetic.
Size down if you tend to buy smaller sizes in women's clothing if you want it true to size.

When in doubt, measure your favorite fitting piece and compare it to our size guide.

Official Licensing

Q: Is this official Hazelight merchandise?
A: Yes! We are the only authorized store for Hazelight Gear under exclusive licensing from Hazelight and EA Originals.

Order Issues

Q: My order is lost or delayed—what do I do?
A: Check your tracking link first. If no updates or marked “Delivered” but not received, contact us at Hazelight@Sophisticated-GEEK.com.