Refund policy

We want you to love your Hazelight gear – but if you’re not satisfied with your purchase, we’re here to help.

Returns

If you’d like to return an item, you must do so within 30 days of receiving your order.
• Items must be unused and in the same condition as received.
• All original tags and packaging must be included.
• Returns must be initiated via our return portal.

Start a return here: Return Portal

Return Shipping Costs

• Customers are responsible for all return shipping costs, unless the item is incorrect, damaged, or defective upon arrival.
• We do not offer prepaid return labels.

 

Accepted Return Reasons

• Wrong size or color (unworn items only)
• Changed your mind
• Received incorrect or damaged item

Note: For damaged or incorrect items, please include a photo when submitting your return via the portal.

Refunds

• Once your return is received and inspected, we’ll notify you of approval or rejection.
• Approved refunds are processed to your original payment method within 5–10 business days.
• Shipping costs are non-refundable.

Non-Returnable Items

• Digital downloads
• Gift cards
• Used or damaged items not caused by shipping

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

If you have questions, feel free to contact us before, during or after submitting your return.