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Frequently asked questions

Orders

Can I change or cancel my order?

Unfortunately we cannot change your order after you have placed it. If you want to change or cancel your order, please contact us here.

What if my item is faulty?

Items are considered faulty if they arrive damaged or if a manufacturing defect appears within 3 months of purchase. To ensure the longest possible lifespan of your garments, please follow all care instructions on the Clothing Care Labels.

Products exposed to prolonged direct sunlight or strong, continuous LED lighting may experience sun or light damage. We cannot accept responsibility for damage caused by such exposure.

After 3 months from your order date, items are no longer classified as faulty. Any issues that arise beyond this period will be regarded as normal wear and tear.

Help regarding a received damaged product

We’re sorry to hear that your item arrived damaged. Please email a clear photo of the issue along with your order details to our support team at Contact Us so we can assist you with a solution as quickly as possible.

Please note that damaged items reported more than 90 days after the order date are not eligible for return or refund.

Shipping & Returns

Can I exchange my items?

At this time, we are unable to offer direct exchanges. If you need a different size or color, please place a new order for the desired item and return the original product.
register your return through our Return Portal.

If you repurchase the same model in a different size or color, we will ensure that any discount applied to your initial order is honored on the replacement.

Your refund for the returned item will be issued once it has been received and processed at our warehouse.

How do I create a return?

Create your return here Return Portal

Which countries are the products delivered to?

All orders ship from Denmark (EU). International customers may incur customs fees.
We only offer Standard Shipping. Estimated delivery times vary by region:

• Denmark: 1-2 business days

• Sweden & Finland: 2-4 business days

• European Union (including UK & Switzerland): 2-5 business days

• Eastern Europe: 2-4 business days

• United States & Canada: 4-7 business days

• Asia: 4-7 business days

• Australia & New Zealand: 4-7 business days

• Rest of the World: 4-7 business days

How much does the shipping cost?

Shipping costs will be calculated at checkout based on your location.

Which shipping methods do you offer?

We ship with Fedex, UPS, GLS and PostNord

Please note:

Selecting UPS Access Point DOES NOT mean home delivery.
It means pick up as the nearest UPS Access Point by your provided shipping address.

How does free shipping work?

Free Shipping Requirements  

The minimum order amount required for free shipping varies by country. Once you reach the qualifying total for your location, free shipping will be automatically applied at checkout.

Account

Can I create an account?

Yes! Click the little human icon at the top of your desktop screen or create an account while making a purchase.
An account will allow you to find your order history, find order information and adjust your personal details.

By staying subscribed via email you will be notified regarding new products, special sales etc.

Sizing

What is the difference between Regular and Relaxed Fit?

Relaxed Fit

Designed for ultimate comfort and a laid-back vibe. This fit offers extra room through the chest, shoulders, and sleeves, creating a slightly oversized silhouette that drapes naturally. Perfect for layering over tees or wearing solo for a streetwear-inspired look. Ideal for gamers who love freedom of movement without sacrificing style.

For a more tailored feel, size down by one. This keeps the style but reduces the oversized drape.

Regular Fit

A timeless, versatile cut that balances comfort and structure. Sits close to the body without feeling tight, with a straight profile through the torso and sleeves. Great for everyday wear, offering a clean, classic shape that pairs effortlessly with jeans or joggers. Perfect for those who prefer a polished yet casual aesthetic.

For a more relaxed look, size up by one. This gives extra room in the chest and shoulders without losing the overall shape.

How do I find the correct size?

Sizing can be tricky since many pieces are designed with a regular fit in Unisex sizing.

Check our detailed size charts which include chest, length, and shoulder measurements.
Available on each clothing product.

Size Guide⎟It Takes Two⎟Apparel

Size Guide⎟A Way Out ⎟Apparel
Size Guide⎟Split Fiction⎟Apparel

Size Guide⎟Hazelight⎟Apparel

Consider going one size up if you want that authentic baggy and relaxed look, or stick to your normal size for a more fitted aesthetic.

Size down if you tend to buy smaller sizes for a tight fit.

If you shop women's clothing and want your clothing item to be true to size. Consider sizing down.

When in doubt, measure yourself and compare your measurement to our size guide.

Consider measuring your own hoodie or t-shirt you like the fit of and compare the measurements to our items.

Get in touch

Have questions about your order, or a general enquiry?