Shipping policy
Shipping Policy
Welcome to Official Hazelight Gear Store! Below is our shipping policy, including order processing times, delivery estimates, and other important shipping details.
Free Shipping:
1. Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive an email notification with tracking details.
2. Shipping & Delivery Times
All orders ship from Denmark (EU). International customers may incur customs fees.
We only offer Standard Shipping. Estimated delivery times vary by region:
• Denmark: 1-2 business days
• Sweden & Finland: 2-4 business days
• European Union (including UK & Switzerland): 2-5 business days
• Eastern Europe: 2-4 business days
• United States & Canada: 4-7 business days
• Asia: 4-7 business days
• Australia & New Zealand: 4-7 business days
• Rest of the World: 4-7 business days
Shipping costs will be calculated at checkout based on your location.
3. Order Tracking
• Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment.
• Please allow 24-48 hours for tracking updates to appear after shipment.
4. Shipping Restrictions
We do not ship to PO Boxes, APO/FPO addresses, or restricted regions. If your location is outside our shipping zones, please contact us for assistance.
5. Customs, Duties & Taxes
Import Taxes & Refused Deliveries
Customers are responsible for all import VAT, customs duties, and carrier handling fees required by their local customs authorities. If the customer refuses to pay these charges and the parcel is returned, all outbound shipping costs (including return shipping and any fees charged by the carrier) are non-refundable and will be deducted from any refund.
Non-EU Orders
These charges are not included in the product price or shipping fees collected at checkout.
Shipments destined for non‑EU countries, including the United States, may be subject to customs duties, tariffs, import taxes, and brokerage fees. These assessments vary by product category and country of origin and are determined solely by the destination country’s customs authority (e.g., U.S. Customs and Border Protection).
The recipient is responsible for paying all such charges at the time of import.
Under EU consumer law, the right of withdrawal generally begins once the customer has received the goods. If a customer refuses to pay applicable import duties, taxes, or customs fees, the shipment may not be released for delivery and may be returned to sender.
In such cases, while consumer rights remain unaffected, the refusal to pay import charges does not in itself constitute a valid exercise of the right of withdrawal.
Handling of Returned Parcels Due to Unpaid DutiesIf a shipment is returned to us because import charges were not paid:
- The order may be refunded once the goods are received back and inspected
- Outbound shipping costs are non‑refundable
- Any return-to-sender fees or customs return charges billed by the carrier will be deducted from the refund
- A reasonable administrative handling fee may also be deducted where applicable
6. Lost or Delayed Shipments
If your package is delayed or lost in transit:
• First, check the tracking link provided in your shipping confirmation email.
• If there is no recent tracking update or the package is lost, please contact us at Hazelight@Sophisticated-GEEK.com
• If your package is marked as “Delivered” but you haven’t received it, check with neighbors or your local courier before reaching out.
7. Damaged or Missing Items
If your order arrives damaged, please contact us within 2 days with photos of the item and packaging. If an item is missing from your order, notify us immediately so we can investigate and resolve the issue.
8. Contact Us
For any shipping-related questions, please contact us at:
📧 Hazelight@Sophisticated-GEEK.com
Thank you for shopping with Official Hazelight Gear Store!